Achieving Customer Success, Taking Initiative and Responsibility | A Call of Praise, Filled with Compliments, Highlighting Niumai's Service Quality

In today’s fast-changing and highly competitive market environment, a company’s steady growth relies on a deep understanding of user needs and an active response to them. New Mai Analytical has always adhered to the corporate culture of “Achieving Customer Success, Taking Initiative,” viewing customer needs as the core driving force behind the company’s development. Recently, two outstanding employees within the company have become vivid practitioners of this corporate culture. Their efforts have not only earned high praise from clients but also set an example for all New Mai employees.

Proactive Service, Solving Problems

As an after-sales engineer at New Mai Analytical, Engineer Zhang has become the “trusted partner” of clients with his outstanding service awareness and problem-solving ability. During a business trip to visit a nearby client, he did not limit himself to the tasks at hand but proactively followed up with the client at the company where Professor Chen works. Upon identifying potential issues with the client’s equipment, Engineer Zhang, putting himself in the client’s shoes, recognized that sending the equipment back for repairs would be time-consuming and would seriously impact the client’s regular use. Using his professional expertise, Engineer Zhang carefully diagnosed the fault on-site and, through a series of precise operations, successfully solved the problem, eliminating the need to send the equipment back for repairs. This action saved the client a great deal of time and effort, providing significant convenience. Professor Chen later contacted the company through the official website to commend Engineer Zhang. Such praise is not uncommon. During business trips to customer sites, Engineer Zhang’s proactive, responsible attitude has left a deep impression on clients. When handling equipment-related matters, he is meticulous in packaging the equipment, ensuring it is securely wrapped and neatly packed. These small details clearly show his diligence in his work and his respect for the client. Every action he takes conveys New Mai Analytical’s determination to be fully responsible for its customers.

Responding to Needs, Collaborating for Progress

Sales Engineer Xiao has also exemplified New Mai’s corporate culture through his actions. When faced with a client’s urgent experimental needs, Engineer Xiao responded actively, without hesitation, to cooperate with the client and work overtime to conduct experiments. Throughout the experiment, he fully utilized his professional knowledge and worked closely with the client’s team. His patience, focus, and professionalism received high praise from the client. Engineer Xiao understands that meeting customer needs is not just about completing tasks, but becoming a reliable partner in the client’s research process. His actions not only provided immediate support to the client but also helped establish a long-term, trust-based partnership that facilitated further breakthroughs in the client’s research work. At this morning’s meeting, New Mai Analytical held a formal recognition ceremony for Engineers Zhang and Xiao. This ceremony was not only a recognition of their individual efforts but also a reaffirmation and continuation of the corporate culture of “Achieving Customer Success, Taking Initiative.” At the conclusion of the meeting, New Mai Analytical Chairman Yang Peiqiang shared his deep thoughts on the recognition. He emphasized that a company’s continued development relies on every employee’s recognition and practice of the corporate culture. Engineer Zhang and Engineer Xiao’s stories fully reflect the attitude and standards that New Mai employees should have when facing customer needs. In the rapidly changing market environment, only by always placing customer needs first, actively listening to customer feedback, and continually improving service quality can a company maintain its competitive edge. New Mai Analytical has always been proactive in listening to customer feedback. Whether through customer visits, online communication, or other channels, we are committed to gathering clients’ opinions and suggestions. These insights serve as an essential basis for improving our products and services and drive the optimization of internal management processes, enhancing employee professionalism. The stories of Engineer Zhang and Engineer Xiao are a reflection of New Mai Analytical’s commitment to this corporate culture. Through their actions, they have shown all employees that by prioritizing customers and taking initiative, extraordinary results can be achieved even in ordinary roles.